Terms & Conditions

M2 TERMS AND CONDITIONS

Please read these Terms & Conditions carefully before creating an account or using any services provided by M2.

By creating an account, making a deposit, or participating in any game offered on m2win01.com , you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

By registering an account, making a deposit, participating in any promotion, or playing any games available on the M2 platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions.

These Terms & Conditions govern the relationship between you ("Player", "You", or "Your") and M2 ("M2", "We", "Us", or "Our") regarding your use of the M2 platform, including its website (m2win01.com) , mobile website, applications, and all related services. If you do not agree with any part of these Terms & Conditions, you must immediately discontinue using the M2 platform.

1. Definitions

1.1 Platform - "Platform" means the M2 online gaming website, including any mobile website, mobile application, or other digital services operated under the M2 brand.

1.2 Account - "Account" means the registered player account created by you on the M2 Platform.

1.3 Balance - "Balance" means the total funds available in your Account, including deposited funds, bonus funds, cashback, rebates, and any eligible winnings.

1.4 Real Money Balance - "Real Money Balance" means funds deposited by you together with any winnings that are available for wagering or withdrawal, excluding Bonus Funds that remain subject to wagering requirements.

1.5 Bonus Funds - "Bonus Funds" means promotional credits, bonuses, cashback, rebates, or any incentives awarded by M2 that are subject to specific promotional terms and wagering requirements.

1.6 Wagering Requirement - "Wagering Requirement" means the required turnover that must be completed before Bonus Funds or promotional winnings become eligible for withdrawal.

1.7 KYC - "KYC" (Know Your Customer) means the identity verification process carried out by M2 in accordance with its security procedures and anti-money laundering policies.

1.8 Self-Exclusion - "Self-Exclusion" means the voluntary restriction or suspension of a Player's Account requested through M2's Responsible Gaming tools.

1.9 Game Provider - "Game Provider" means any licensed third-party software provider whose games or betting products are made available on the M2 Platform.

2. Eligibility and Registration

2.1 Age Requirement

2.1.1 You must be at least 21 years of age to register an Account and use the M2 Platform. By registering an Account, you confirm that you are 21 years of age or older.

2.1.2 M2 reserves the right to request proof of age at any time. Failure to provide satisfactory verification may result in the suspension or permanent closure of your Account.

2.1.3 Individuals below the minimum legal age are strictly prohibited from registering or accessing the M2 Platform.

2.2 Eligibility Conditions

2.2.1 You are at least 21 years of age.

2.2.2 You are registering and using the Account solely for your own personal use.

2.2.3 You are not acting on behalf of any third party, business, or organisation.

2.2.4 You are not currently subject to any Self-Exclusion on the M2 Platform.

2.2.5 You have not previously had your Account permanently terminated by M2 for violating these Terms.

2.2.6 You are not an employee, director, shareholder, contractor, or agent of M2 or any affiliated company.

2.2.7 Your use of the M2 Platform complies with all applicable laws within your jurisdiction.

2.3 One Account Per Player

2.3.1 Each Player is permitted to maintain only one (1) Account on the M2 Platform.

2.3.2 Multiple or duplicate Accounts are strictly prohibited. Where duplicate Accounts are identified, M2 reserves the right to suspend or permanently close all related Accounts, cancel bonuses, void associated winnings, and retain any promotional benefits obtained through such Accounts.

3. Account Registration and Verification

3.1 Registration

3.1.1 To register an Account, you must provide accurate, complete, and up-to-date information, including your full legal name, date of birth, residential address, email address (where applicable), and mobile number.

3.1.2 You are responsible for ensuring that all information provided during registration remains accurate. M2 reserves the right to request updates or supporting documents whenever necessary.

3.1.3 Providing false, misleading, incomplete, or fraudulent information shall constitute a material breach of these Terms and may result in the suspension or permanent closure of your Account.

3.2 Account Security

3.2.1 You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, PIN, and One-Time Password (OTP).

3.2.2 You must not disclose your login credentials to any third party or permit any other person to access or use your Account.

3.2.3 You must notify M2 Customer Support immediately if you suspect any unauthorized access, security breach, or misuse of your Account.

3.2.4 M2 shall not be responsible for any loss arising from your failure to protect your Account credentials.

3.3 Account Verification (KYC)

3.3.1 M2 reserves the right to conduct identity verification ("Know Your Customer" or "KYC") at any time in accordance with applicable anti-money laundering policies and internal security procedures.

3.3.2 KYC verification may be required before processing your first withdrawal or whenever M2 considers additional verification necessary.

3.3.3 Verification documents may include, but are not limited to:

(a) Government-issued identification (MyKad, Passport, or Driving Licence);

(b) Proof of residential address issued within the last three (3) months;

(d) Proof of ownership of the payment method used for deposits;

(e) Selfie or facial verification where required.

3.3.4 M2 reserves the right to reject any document that appears altered, expired, illegible, or otherwise unreliable.

3.3.5 Withdrawals may be delayed, suspended, or rejected until all verification requirements have been satisfactorily completed.

3.3.6 All personal information collected during the KYC process shall be handled in accordance with M2's Privacy Policy.

4. Deposits

4.1 Accepted Payment Methods

4.1.1 M2 supports various payment methods, including but not limited to Online Banking, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and other payment methods made available from time to time.

4.1.2 All deposits must be made using payment methods registered under your own name.

4.1.3 Third-party deposits are strictly prohibited.

4.1.4 M2 reserves the right to add, remove, suspend, or modify any payment method without prior notice.

4.2 Deposit Processing

4.2.1 Deposits are generally processed instantly.

4.2.2 Processing times may vary due to banking systems, payment providers, technical maintenance, or security reviews.

4.2.3 M2 shall not be liable for delays caused by third-party financial institutions or payment service providers.

4.3 Deposit Limits

4.3.1 The minimum deposit amount shall be displayed on the deposit page.

4.3.2 M2 reserves the right to revise the minimum or maximum deposit limits at any time without prior notice.

4.4 Currency

4.4.1 Unless otherwise specified, all deposits, withdrawals, balances, bonuses, and gaming transactions shall be conducted in Malaysian Ringgit (MYR).

4.5 Payment Verification

4.5.1 M2 reserves the right to request additional verification before accepting or processing deposits where suspicious or unusual payment activity is detected.

4.5.2 Any deposit found to be associated with fraudulent, stolen, or unauthorized payment methods may be rejected, reversed, or reported to the relevant authorities.

5. Withdrawals

5.1 Withdrawal Eligibility

5.1.1 Players may only withdraw funds available within their Real Money Balance.

5.1.2 Bonus Funds and promotional winnings remain unavailable for withdrawal until all applicable wagering requirements have been fulfilled.

5.1.3 M2 reserves the right to verify account ownership before approving any withdrawal request.

5.2 Verification Requirements

5.2.1 M2 may require Players to complete KYC verification before processing any withdrawal.

5.2.2 Failure to complete verification within a reasonable period may result in delayed or rejected withdrawal requests.

5.3 Withdrawal Limits

5.3.1 The minimum withdrawal amount shall be displayed on the withdrawal page.

5.3.2 M2 reserves the right to establish maximum withdrawal limits per transaction, per day, or per month.

5.4 Withdrawal Processing

5.4.1 Withdrawals will generally be processed within the timeframe published on the Platform, subject to verification and operational requirements.

5.4.2 Processing times may vary due to banking hours, payment providers, weekends, public holidays, or security reviews.

5.4.3 M2 reserves the right to conduct additional security checks before releasing any withdrawal.

5.5 Payment Method

5.5.1 Withdrawals will normally be returned to the same payment method used for the most recent successful deposit, where technically possible.

5.5.2 Where this is not possible, M2 may require an alternative payment method registered under the Player's own name.

5.6 Withdrawal Refusal

5.6.1 M2 reserves the right to reject, delay, or cancel any withdrawal request where:

(a) KYC verification remains incomplete;

(b) Fraudulent or suspicious activity is suspected;

(d) Outstanding wagering requirements remain;

(e) The Account is under investigation for breaches of these Terms; or

(f) The withdrawal request otherwise violates M2's policies or applicable laws.

6. Gameplay and Game Rules

6.1 Game Availability

6.1.1 M2 provides a variety of gaming products, including but not limited to Slots, Live Casino, Sportsbook, Fishing Games, Lottery, Virtual Sports, Card Games, Cockfight, and other games supplied by licensed Game Providers.

6.1.2 Game availability may vary depending on your jurisdiction, device compatibility, maintenance schedules, or technical requirements.

6.1.3 M2 reserves the right to add, remove, suspend, or modify any game or Game Provider without prior notice.

6.2 Game Rules

6.2.1 Each game available on the M2 Platform is governed by its own individual rules provided by the respective Game Provider.

6.2.2 By participating in any game, you agree to comply with both these Terms & Conditions and the applicable Game Provider's rules.

6.2.3 Where any conflict exists between these Terms and a Game Provider's rules, M2 reserves the right to determine the appropriate resolution.

6.3 Game Results

6.3.1 All game results are generated by the respective Game Provider's certified gaming system.

6.3.2 The records maintained by M2 and the relevant Game Provider shall be deemed the final and conclusive evidence of all betting activities, game outcomes, winnings, and transactions.

6.3.3 Players acknowledge that system records shall prevail over any personal records or screenshots.

6.4 Technical Errors

6.4.1 In the event of a system malfunction, software error, interrupted connection, or technical failure, M2 reserves the right to cancel affected bets, void game results, or adjust Account balances accordingly.

6.4.2 Any winnings resulting from software bugs, system errors, pricing errors, or technical malfunctions shall be deemed invalid.

6.4.3 M2 shall not be liable for losses resulting from internet interruptions, device failures, telecommunication issues, or circumstances beyond its reasonable control.

7. Bonuses and Promotions

7.1 General Promotion Terms

7.1.1 M2 may offer welcome bonuses, deposit bonuses, cashback, rebates, free spins, tournaments, referral rewards, lucky draws, and other promotional campaigns from time to time.

7.1.2 Participation in any promotion constitutes acceptance of both these Terms & Conditions and the specific Promotion Terms applicable to that promotion.

7.1.3 Unless otherwise stated, all promotions are available for a limited time only.

7.2 Eligibility

7.2.1 Promotions are available only to eligible Players who satisfy the stated participation requirements.

7.2.2 Certain promotions may be limited by region, payment method, membership level, game provider, or other criteria determined by M2.

7.2.3 M2 reserves the right to determine a Player's eligibility for any promotion.

7.3 Bonus Abuse

7.3.1 Bonus abuse is strictly prohibited.

7.3.2 Examples of bonus abuse include, but are not limited to:

(a) Creating multiple Accounts;

(b) Registering Accounts using false information;

(d) Using arbitrage betting or low-risk betting strategies solely to clear wagering requirements;

(e) Exploiting software bugs or promotional loopholes;

(f) Any activity intended to obtain an unfair promotional advantage.

7.3.3 Where bonus abuse is detected, M2 reserves the right to cancel bonuses, void winnings, suspend Accounts, recover promotional funds, or permanently terminate the Account.

7.4 Promotion Changes

7.4.1 M2 reserves the right to amend, suspend, replace, or terminate any promotion at any time without prior notice.

7.4.2 M2's decision regarding any promotion shall be final and binding.

8. Responsible Gambling

8.1 Responsible Gaming Policy

8.1.1 M2 is committed to promoting responsible gaming and encourages Players to gamble responsibly and within their financial means.

8.1.2 Gaming should be regarded as a form of entertainment and not as a source of income.

8.2 Responsible Gaming Tools

8.2.1 M2 may provide responsible gaming tools, including but not limited to:

(a) Deposit Limits;

(b) Loss Limits;

(d) Cooling-Off Periods;

(e) Self-Exclusion.

8.2.2 Availability of these tools may vary depending on your jurisdiction or account status.

8.3 Self-Exclusion

8.3.1 Players may request temporary or permanent self-exclusion by contacting M2 Customer Support.

8.3.2 During the self-exclusion period, Players will not be permitted to access their Account or participate in any gaming activities.

8.3.3 Once a self-exclusion request has been activated, it cannot be cancelled until the selected exclusion period has expired.

8.4 Underage Gaming

8.4.1 M2 strictly prohibits individuals under the age of 21 from using the Platform.

8.4.2 Any Account found to belong to an underage individual shall be immediately terminated, and any associated balances, bonuses, or winnings may be forfeited in accordance with applicable laws.

9. Prohibited Conduct

9.1 Prohibited Activities

9.1.1 Players must not engage in any activity that may compromise the integrity, security, or fairness of the M2 Platform.

9.1.2 Prohibited activities include, but are not limited to:

(a) Fraud or attempted fraud;

(b) Identity theft or impersonation;

(d) Chargeback abuse;

(e) Account sharing or Account selling;

(f) Multiple Account registration;

(g) Collusion between Players;

(h) Match-fixing or manipulation of betting markets;

(i) Use of bots, automated software, scripts, AI tools, or cheating software;

(j) Exploitation of software bugs or system vulnerabilities;

(k) Reverse engineering or attempting to interfere with the Platform;

(l) Accessing the Platform through VPNs, proxies, or any method intended to conceal your true location where prohibited;

(m) Any activity that violates applicable laws or regulations.

9.2 Enforcement

9.2.1 Where M2 reasonably believes that a Player has engaged in prohibited conduct, M2 reserves the right to:

(a) Suspend or permanently close the Account;

(b) Cancel bonuses and promotions;

(d) Confiscate Account balances obtained through prohibited activities;

(e) Recover financial losses suffered by M2;

(f) Report the matter to the relevant authorities where required by law.

9.2.2 M2's decision regarding enforcement actions shall be final.

10. Intellectual Property

10.1 Ownership

10.1.1 All intellectual property rights relating to the M2 Platform, including but not limited to its trademarks, logos, trade names, domain names, software, source code, website design, graphics, images, videos, audio, text, databases, promotional materials, and other content, are owned by or licensed to M2 and are protected by applicable intellectual property laws.

10.1.2 Nothing contained within these Terms shall be construed as granting any ownership rights or interest in the intellectual property of M2.

10.2 Limited Licence

10.2.1 M2 grants Players a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for personal and non-commercial entertainment purposes.

10.2.2 Players shall not copy, reproduce, distribute, modify, reverse engineer, decompile, transmit, publish, sell, or exploit any part of the Platform without prior written consent from M2.

10.3 Prohibited Use

10.3.1 Any unauthorized use of the M2 Platform, including its trademarks, branding, content, or software, may result in legal action and the immediate suspension or termination of the Player's Account.

11. Limitation of Liability

11.1 Disclaimer

11.1.1 The M2 Platform is provided on an "as is" and "as available" basis without any express or implied warranties, except where otherwise required by applicable law.

11.1.2 While M2 makes reasonable efforts to maintain uninterrupted access to the Platform, M2 does not guarantee that the Platform will always be available, error-free, secure, or free from technical interruptions.

11.2 Limitation of Liability

11.2.1 To the fullest extent permitted by law, M2 shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from or relating to your use of the Platform.

11.2.2 M2 shall not be responsible for any losses resulting from:

(a) Internet or network interruptions;

(b) Hardware or software failures;

(d) Third-party service providers;

(e) Unauthorized access to your Account caused by your negligence;

(f) Events beyond the reasonable control of M2.

11.3 Maximum Liability

11.3.1 Where liability cannot be excluded by law, M2's maximum liability shall not exceed the total amount deposited by the Player during the twelve (12) months immediately preceding the event giving rise to the claim.

12. Complaints and Dispute Resolution

12.1 Customer Support

12.1.1 Players experiencing issues or wishing to submit a complaint should first contact M2 Customer Support throu